Privacy Policy

This Privacy Policy explains how Cashtora (“Cashtora”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use the Cashtora mobile application (package name com.cashtora.app) and our website at cashtora.live (together, the “Service”). By creating an account or using the Service, you agree to the practices described here.

1. Information We Collect

a) Information you provide

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  Account detailsName, email address, mobile number, and password you set during registration.
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  Profile & personal detailsAdditional personal information you add to your profile, such as address, date of birth, and gender.
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  KYC (identity verification)Your Aadhaar number and Aadhaar card images (front and back) and PAN details, submitted to verify your identity as required to operate your account.
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  Financial & transaction dataWallet balance, packages purchased, funds you add, income and coin records, bank/payout details you provide, and withdrawal requests.
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  Referral informationYour sponsor / referral code and the network relationships used to calculate commissions.
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  Support communicationsMessages and details you send us through the in-app Support section or by email.

b) Information collected automatically

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  Device & usage dataBasic technical information such as device type, operating system version, app version, and log data needed to operate and secure the app.
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  Authentication dataA secure session token stored on your device to keep you signed in. We do not use third-party advertising or tracking SDKs.

2. How We Use Your Information

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  Create and manage your account and keep you securely logged in.
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  Verify your identity (KYC) and prevent fraud, duplicate accounts, and abuse.
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  Process package activations, fund additions, income calculations, and withdrawal requests.
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  Operate the referral/commission structure and display your team and earnings.
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  Provide customer support and respond to your requests.
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  Send important account, security, and service notifications (including OTP verification codes).
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  Comply with applicable legal, regulatory, and tax obligations.

3. Sensitive Identity Information (Aadhaar & PAN)

We collect Aadhaar and PAN information solely for identity verification (KYC) and regulatory compliance. This information is stored securely, access is restricted to authorised personnel, and it is never used for advertising or sold to any third party. We retain it only as long as necessary for verification and to meet legal obligations.

4. How We Share Information

We do not sell your personal information. We may share information only in these limited cases:

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  Service providersTrusted vendors who host our servers or help us operate the Service, under confidentiality obligations.
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  Within your networkLimited details (such as your Member ID and name) may be visible to your sponsor/upline for the commission structure to function.
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  Legal requirementsWhen required by law, regulation, legal process, or to protect the rights, safety, and security of Cashtora and its users.

5. Data Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, restricted access controls, and secure storage of KYC documents. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. We may retain certain data after account closure where required for legal, financial, or regulatory purposes, after which it is deleted or anonymised.

7. Your Rights & Choices

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  Access & correctionYou can view and update your profile details from within the app at any time.
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  PasswordYou can change your password in the app under Profile.
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  Withdraw consentYou may stop using the Service and request account closure at any time.

8. Account & Data Deletion

You may request deletion of your account and associated personal data at any time. Email us at support@cashtora.live from your registered email address with the subject “Delete My Account”, or contact us through the in-app Support section. We will verify your identity and delete your personal data within 30 days, except for information we are legally required to retain (such as certain financial or tax records).

9. Children’s Privacy

The Service is intended only for users aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, please contact us and we will remove it.

10. Third-Party Links

The Service may link to third-party platforms such as YouTube, Facebook, or Telegram. We are not responsible for the privacy practices of those services; please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Cashtora
Email: support@cashtora.live
Website: https://cashtora.live/